Bespoke International Group specialise in delivering Global Business Solutions, covering customer service and customer experience.

The Bespoke proposition offers an outsourced, tailored customer service solution to major businesses in the UK, Australia and the USA. They are a truly global business, with both a UK presence and highly experienced teams operating out of the International Contact Centre in Durban, South Africa.

South Africa was voted the world’s No 1 outsourced service destination in 2019 and the country supports over 50,000 job positions in this sector. As a location, SA is able to offer time zone advantages, a low cost base and a workforce that is well educated and highly motivated to deliver outstanding customer service. There have been a number of white-papers detailing the phenomenal success of SA as a destination

When it comes to customer engagement, the Bespoke teams are able to be ‘be the Brand Voice’ of the businesses it represents. They have built upon the SA advantage, to build an offering that is able to consistently match on-shore team performance at a much lower cost. This service is offered over the phones, via email and over live chat.

Through consultation, Bespoke develop a deep understanding of prospective operations so that they can propose a tailor-made solution to  customer service requirements. A UK based CEO provides a powerful advantage in terms of consultation and client support.